PRIVACY / REFUNDS / APPOINTMENT BOOKINGS / TERMS & CONDITIONS POLICY

Treatments vary from individual to individual and our doctors/therapists may not be able to always treat you for what you have enquired/made a booking for. Before determining if you are suitable for the procedure and proceeding with medical treatments, our doctors and therapists must take a history, examine you and have a discussion, and assess whether they are comfortable with treating you.

Consultation fee:

Patients seeing Women’s Health Doctors at The V INSTITUTE for consultation is $127 and for full examination is $230 will be charged ( This price may vary on a seasonal basis and without prior notice, it is the patients/consumers right and reponsibility to confirm pricing before entering a consultation or proceeding with a treatment). If you are to have the treatment at the V institute after the consultation then it is FREE. A treatment must follow consultation/examination in order for the consultation process to be free.

Cancellation Fee:

Cancellation fee of $99 applies to appointments that are cancelled with less than 24 hours’ notification. If your appointment is scheduled less than 24 hours before your appointment time, a $99 cancellation fee does apply should you cancel the appointment. This is non-negotiable.

Children/minors/friends etc policy:

Our clinic is a procedural medical clinic. Before your appointment, you have been advised to not bring children/minors into The V Institute, as we do not have the facilities to supervise minors. Only the patient will be permitted into the consultation room. It is the responsibility of the patient to supervise any children/minors. The V institute will not take any responsibility should anything happen to an unsupervised child. If you bring a child to your appointment, you will not be allowed to have that appointment and you will be charged $99 fee for your appointment.

As we are a procedural medical clinic, only the patient is allowed into the treatment room.

Procedure Fees:

Procedure fees vary according to the individual characteristics of the patient, the practitioner performing the procedure, the products involved, technology involved etc. It is the client’s responsibility to be aware of the cost. Prices are on the clinic’s website. The prices on our website could be changed without notice. You are not obliged to go ahead with the procedure on the day should your budget not allow the cost or should you decide not to have a procedure done on the day. When consenting to the procedure, you are also consenting to paying for the procedure at the time of the procedure, A consultation fee $240 is charged should you decide not to go ahead with the procedure (excluding free initial consultation).

Some procedures will require a 30% deposit. Should you cancel your appointment 2 weeks prior to your scheduled appointment, the 30% deposit is non refundable.

Half Mls of Dermal Fillers:

It should be noted that at The V Institute , we do not offer half mls of dermal fillers. Should you require less than one ml of dermal filler, you pay for the price of one ml. The remainder of the dermal filler will be discarded or your doctor may suggest other areas for the product to be placed for enhancement. You are under no obligation to use the remainder of the product.

Payment at Time of Service:

You are responsible for ensuring that payment is made for your account by either cash, Eftpos or credit card payment. If for any reason your chosen method of payment is declined, we may enter into agreed bank transfer as agreed by informed written consent at the time of your appointment. If you default on paying your account, interest on overdue invoices shall accrue daily from the date of your treatment. This shall be calculated at a rate of 5% per calendar month and such interest shall compound monthly at this rate until any judgement or full payment of invoice is made. If you default on any agreed payment plan of any outstanding invoices, The V Institute will be indemnified against any debt including legal costs, which include The V Institute and your own solicitor, and any Debt Collection Agency costs.

Laser Procedures:

Patients coming for a laser procedure should refrain from tanning, Spray tan/natural tan etc for at least four weeks before your procedure. A consultation fee of $240 will be applicable if the procedure will have to be postponed due to tanning or change in medical conditions( Cold sores etc.), medication (e.g Roaccutane etc.)

Suitability for treatment:

The V Institute does not accept all patients for treatment. Some patients are unsuitable for the procedures performed at The V Institute. The V Institute reserves the right to decline or cancel further management of any patient if in the clinical opinion of the medical practitioner the patient is unsuited for further care. In the circumstance that The V Institute would like to cease the care of our patients, we will refer the patient to another clinic. The V Institute offers no guarantee or warranty that any procedure will benefit the patient or have guaranteed outcomes. As a patient at The V Institute, you acknowledge that there is no guarantee of results for any procedure. Whilst every effort is made to achieve desired outcomes you as the patient understand that these are not guaranteed. Satisfaction rates of all medical procedures performed at The V Institute are high.

Refund Policy:

As there is no guarantee with medical procedures it is essential that the patient understands procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and or service has been provided, and it is therefore not possible for The V Institute or the consulting doctor/therapist to refund Procedure Fees. This is non-negotiable. The V Institute will make every reasonable effort to achieve the aesthetic outcome the patient requests, however no guarantees are offered in relation to the effects of any procedure performed.

Credit Card Levy:

Payments made by credit card will incur the current credit card surcharge at time of payment, 2% is the current surcharge.

Doctors/ Therapist Running late:

At the The V Institute, we try to be on time for your appointment. All our doctors and therapists dedicate a good amount of time when seeing our clients . Sometimes the doctors or therapists will be behind schedule due to a number of factors. When making an appointment, please take into consideration that your doctor/therapist could be running behind schedule. If you decide to leave the clinic before your doctor/therapist consult with you, due to the fact that your doctor/therapist is behind schedule, the clinic has the discretion not to book you in for future appointments.

Medications:

It is the patients responsibility to inform the The V Institute when there is a change in their medical history (eg pregnancy, cold sores etc) and medication (e.g roaccutane etc). Should you come on the day of your appointment and the practitioner is unable to perform the procedure due to your medical condition or medications, a consultation fee of $99 will be applicable.

In the unlikely event of an unforeseen emergency involving the care of the patient, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and care of the patient remain the responsibility of the patient. Please advise your treating practitioner of any procedures, medication either oral or topical that you are currently or have recently taken or used.

Review of procedure:

Review of procedures are done at 7 days, four weeks or eight weeks after the procedure depending on the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection.. Asymmetry, typical post treatment swelling, lumpiness etc. will not be reviewed for at least four weeks. Unless there are signs of infections or other serious complications, no reviews will take place before the four or eight-week review time frame. It is your responsibility to inform the clinic if there are any signs of serious complications.

Hyalase/Dissolving of Dermal fillers:

Should the patient request to dissolve any dermal fillers performed at the The V Institute, a minimum of four weeks after the procedure is required before assessment, and the cost of dissolving the dermal filler is approximately $650 per treatment. You may require approximately three sessions. Each session will cost approximately $650. Our doctors / nurses reserve the right to decline the treatment of hyalase if they think it is unsafe or not in the patient’s best interest or if they wish to cease the practitioner patient relationship. In this case, The The V Institute will refer the patient to another clinic for further treatment.

Patient arrivals:

In consideration for all patients, if a patient arrives late to their appointment, the doctor/therapist reserves the right to not see the patient on that day. In this case, you will be charged a $99 cancellation fee.

Ceasing the clinic/patient relationship:

The The V Institute doctors and therapists reserve the right to cease the clinic /patient relationship at any time. In this case, the patient will be offered alternative doctors/therapists/clinic to continue their treatments.

Asymmetry:

All humans are asymmetrical. Our doctors/therapists will do our best to improve on this. All corrections of asymmetry post treatment are at the cost of the patient. The The V Institute does not offer any complimentary treatments in the case of asymmetry.

Communications with the Clinic:

All written correspondence to our clinic and the practitioners should be via our email- [email protected] Messages sent via Instagram, Facebook or Snapchat, are not monitored or answered. Please do not send queries to these accounts, as they will not be answered.

Roles within the Clinic:

All clinical related matters are managed by the doctors and therapists in the practice. Patient-related matters are manager by the patient coordinator. Staff related matters are managed by the team leader.

Racism, hate speech, threats and cyberbullying:

Racism, hate speech, threats and cyberbullying will not be tolerated by our clinic. The V Institute staff reserve the right to cease the clinic/patient relationship immediately should a patient or a proxy of a patient not adhere to this policy.

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